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CAREERS || HOTEL INDUSTRY WORK || OTHER INFORMATIONS
HOTEL INDUSTRY WORK
Nature of work in the area of Hotel Management involved ensuring that all operations, including accommodation, food and drink, recreation and other hotel services run smoothly.
The main areas of work are as follows:
General Operations: The main responsibilities of this department include: supervision, co-ordination and administration of all other departments as well as overall financial control.
Front Office: It is the Centre of all activities. Major tasks performed here include: providing information, making room reservations and taking care of check-ins and check-outs, besides the duties performed by the Personnel Department of any company.
House Keeping: The main function of the house keeping department is to make sure that all rooms are kept in order and all the needs of the guests are met.
Sales & Marketing: This department keeps in touch with travel agents and tour operators as well as other potential corporate clients in order to sell hotel facilities. Advertising and Public Relations is also normally handled by this department.
Food & Beverage: This department is the hub of the hotel industry and is responsible for all the food that is prepared and served in the hotel.
Other Departments in the Hotel Industry include: public relation-sales and marketing, Finance and Personnel, Engineering and Minor operating departments like health club, beauty parlour, business center, shopping arcade, etc.
Your Working Conditions
Everyday presents a new situation. It is not like any other business where you can plan your day; here you have to excel in tackling diverse situations. The work environment is unenviable. You are in air conditioned elegant surroundings. The whole atmosphere is professional and productive. You meet with corporate executives, famed personalities and people from different countries. Thus you have a good social reach. There is never a dull moment as there is job variety. The emoluments compare favourably with the best in the country. At the same time the working hours are long and you could be in the morning, afternoon or night shifts as the hotel operates through 24 hours. If you are placed in the night shift you will have to adjust your routine accordingly and sleep during the day! You have to be a good stress manager and you cannot afford to be temperamental even if harassed by an irritating guest! You have to serve and it has to be "service with a smile"! Moreover, even if you are a manager you have to be willing to use your hands and do manual work if the situation so requires as the hotel atmosphere demands a tremendous dignity of labour.
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